Back-office operations for Airbnb hosts in the US and UK.
TL;DR. TechSure runs the operating work behind your short-term rental in the US or UK: 24/7 guest messaging, dynamic pricing, multi-platform calendar, cleaning and turnover, reviews, owner statements, and tax compliance. We work in your existing stack and we leave the listing in your name. Standard SLA is a 1 hour response, 24/7, with US and UK compliance built in.
What does TechSure's back-office service for Airbnb hosts actually run?
The full operating work behind a short-term rental: guest messaging, calendar and pricing, cleaning and turnover, reviews, restocking, owner statements, and tax compliance for both US and UK markets. We work in your existing stack (Airbnb, Vrbo, Booking.com, Hospitable, Guesty) and we leave the listing in your name.
What we handle, in plain terms
- 24/7 guest messaging on Airbnb, Vrbo, and Booking.com in one inbox
- Dynamic pricing with PriceLabs, Beyond, or Wheelhouse, reviewed weekly
- Multi-platform calendar sync to prevent double bookings
- Cleaning and turnover coordination with vetted local crews
- 5-star review strategy, including pre-stay nudges and post-stay follow-ups
- Restocking, linen, and consumables logistics
- Maintenance dispatch and vendor coordination
- Owner statements, US 1099 / UK SAO, lodging and sales tax filings
A live demo of this discipline's workflow mounts here. Static metrics shown until then.
What does the US back-office service cover?
Across the US, short-term rental rules are set at the state, county, and city level, sometimes all three at once. Our US team runs the operating work inside your local requirements: city STR permits, county lodging tax, state sales tax, and any HOA or condo rules. We work inside Airbnb's host dashboard so the listing, the bank account, and the reviews all stay in your name.
US compliance we run
- City and county STR permit renewal (LA, NYC, Austin, Chicago, Houston, San Diego, Portland, others)
- State lodging or sales tax registration and remittance
- Local hotel tax where the city adds it on top of state tax
- License number display on every listing
- 1099-K and Schedule E prep at year end, with monthly owner statements
- HOA, condo, and co-op compliance where applicable
What does the day-to-day operating work look like?
Most days look the same: the inbox runs itself, the pricing engine runs itself, the cleaners are scheduled, the maintenance tickets are triaged. The work that does not run itself: new listings, edge cases, escalations, and the monthly owner statement.
A typical day, hour by hour
- 06:00 local. Overnight messages triaged. Any urgent guest issue is escalated to a named host or owner.
- 09:00 local. The day's checkouts are confirmed with the cleaning crew. Same-day turnovers are flagged if check-in is tight.
- 12:00 local. Pricing is reviewed against the day-of-week demand. Anomalies (price too low, occupancy gap) are surfaced to the named host.
- 15:00 local. Check-ins are confirmed. The same-day check-in instructions are sent, with the door code or lockbox.
- 18:00 local. The day's owner report is in the inbox: revenue, occupancy, reviews, alerts, and the next 7 days at a glance.
How is the engagement structured, and what does it cost?
Statement-of-work, with a fixed monthly retainer sized to the listing count, the booking volume, and the SLA. We do not bill per booking. The retainer covers the named host, the cleaners coordinator, the engineer, the owner statement, and the tax compliance work.
What the monthly price covers
- Named host, full-time, in your stack, with overlap on weekends and holidays
- Cleaning and turnover coordination with vetted local crews
- A TechSure engineer on the pod, owning the integrations and the tax work
- Monthly owner statement with revenue, expenses, and net
- US tax filings, UK MTD ledgers, and registration paperwork
- Engagement dashboard with live occupancy, ADR, RevPAR, and review rating
FAQ
Common questions on Airbnb Hosts
Do you take a percentage of my bookings, like a property manager?
No. We charge a fixed monthly retainer, not a percentage. The listing, the bank account, the reviews, and the brand all stay in your name. Most clients save 30 to 60 percent compared to a 20 percent full-service property manager.
What markets do you cover?
Today we run US and UK. In the US, the team is based in Islamabad and works US hours; the cleaning and maintenance crews are local to each market. In the UK, the team works UK hours. EU, Canada, Australia, and the UAE are available on request.
How do you handle the 90-night cap in London?
We track booked nights across Airbnb, Vrbo, and Booking.com in a single calendar. The cap is enforced at the 90th night, regardless of platform. If you want to go beyond 90 nights, we help you apply for the relevant change-of-use planning permission.
What about the 2026 England registration scheme?
When the scheme goes live, we register each property, attach the registration number to the listing, and keep the safety documentation (fire, gas, electrical, EPC) on file. We do not sign on your behalf; you are the responsible person under the Levelling Up and Regeneration Act 2023.
How is US tax handled?
We register the listing with the state and city, collect the lodging or sales tax through your Stripe or merchant account where Airbnb does not, remit on the schedule you set, and prepare the monthly owner statement. Year-end 1099-K and Schedule E prep is included.
Do you handle the cleaning crew?
Yes. We coordinate with your existing cleaners, or we vet and onboard a new crew in your market. The cleaning fee flows through to the crew, with a small coordination markup that we share with you on the engagement.
What is the pilot?
One month, parallel to your current setup. We run a single listing as a proof of concept. You see the dashboard, the owner statement, the response time, and the review impact. No long-term commitment.
Can I keep using Hospitable, Guesty, or PriceLabs?
Yes. We work inside your existing stack, not ours. If you do not have a stack, we set you up on Hospitable for messaging and PriceLabs for pricing, which is the default for most of our clients.
Have a short-term rental that needs a team behind it?
Send a brief with your market, your listing count, and your current stack. We come back in 24 hours with a pilot scope and a fixed monthly retainer.
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