Content moderation that ships verdicts with rationale.
TL;DR. TechSure reviews user-generated content on social platforms, marketplaces, communities, and apps. Three review lanes: auto-review for clear cases, human review for nuanced ones, senior review for appeals. Every decision references a policy version and an audit trail. Across our pilot clients in the last 12 months, inter-rater agreement is 97 percent.
What does TechSure's content moderation service actually review?
We review user-generated content on social platforms, marketplaces, communities, and apps. Inputs are the UGC item plus your moderation policy. Outputs are a verdict (allow, flag, escalate, remove) with documented rationale and policy version reference.
What we review, in plain terms
- Reviews and ratings on marketplace listings
- User messages and chat transcripts
- Listing titles, descriptions, and photos
- Profile content and bios
- Photos and videos for visual policy violations
- Comments, threads, and posts in communities
A live demo of this discipline's workflow mounts here. Static metrics shown until then.
How does the moderation queue run from report to verdict?
Three lanes, instrumented end to end. Auto-review handles the clear cases. Human review handles the nuanced ones. Senior review handles the appeals and the policy edge cases.
Three review lanes
- Auto-review. AI classifiers score the content against your policy. Clear allow or clear remove decisions ship without a human.
- Human review. Ambiguous cases land in a moderation queue, sorted by risk score. A trained reviewer applies the policy and ships a verdict in under 5 minutes.
- Senior review. Appeals, edge cases, and high-impact decisions escalate to a senior moderator with the full context attached.
How is the engagement structured, and what does it cost?
Statement-of-work, with a fixed monthly retainer sized to the UGC volume, the auto-reviewer coverage, and the human-review SLA. We do not bill per item. The retainer covers the reviewers, the senior moderators, the engineers, the policy tooling, the dashboard, and the named account owner.
What the monthly price covers
- Named moderators trained on your policy and brand voice
- Senior moderators for appeals and edge cases
- A TechSure engineer on the pod, owning the AI classifier and the platform integrations
- Policy versioning and audit log export
- Monthly review with the named account owner and a TechSure partner
FAQ
Common questions on Content Moderation
What does TechSure's content moderation service actually review?
We review user-generated content on social platforms, marketplaces, communities, and apps. Inputs are the UGC item plus your moderation policy. Outputs are a verdict with documented rationale and policy version reference.
How accurate is the moderation?
Across our pilot clients in the last 12 months, the inter-rater agreement between our moderators and your senior moderators is 97 percent. We publish your actual numbers on the engagement dashboard, broken down by verdict and policy section.
Can you handle appeals?
Yes. Appeals are routed to a senior moderator with the full decision history attached. We do not reverse a decision without a documented reason. The audit trail is preserved.
How do you handle policy versioning?
Every policy has a version number and a date. Every decision references the version it was made under. When you change policy, the new version takes effect on a date you set, and prior decisions are not retroactively rejudged unless you ask.
What about regional compliance, like DSA or COPPA?
We work inside your regional policy stack. The EU Digital Services Act, COPPA for under-13 content, the UK Online Safety Act, and the US NCMEC reporting requirements are all supported with named moderators and clear escalation paths.
Have a workflow that needs a team behind it?
Send a brief. We come back in 24 hours with a scope, a price band, and a named engineer.
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